l89z Privacy Policy — Your Information Is Safe With Us

1 Introduction

l89z ("we", "our", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use our website l89z.cam and related services ("Services"), how we use it, and how we keep it secure.

We believe your privacy is a fundamental right. That is why our privacy policy is designed so you always know how your information is being handled. By using l89z services, you agree to the practices described in this privacy policy.

This policy is consistent with our Terms and Conditions and both should be read together.

2 What Information We Collect

We may collect various types of information when you use the l89z platform. This information can be divided into two categories:

2.1 Information You Provide Directly

When you register on l89z or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address and postal code
• Payment information (bKash, Nagad, Rocket account numbers)
• Any information provided when contacting us

2.2 Automatically Collected Information

When you visit our platform, some information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited, time spent, and navigation patterns
• Cookies and session data (see details below)
• Gaming activity and transaction history

3 How Your Information Is Used

l89z uses your information only for legitimate and necessary purposes. Details are provided below:

3.1 Account Management and Identity Verification

We use your personal information to register, verify, and maintain your account. This ensures platform security and prevents fraudulent activity. In particular, information is used to run age verification processes that prevent those under 21 from creating accounts.

3.2 Financial Transaction Processing

Your payment information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.

3.3 Customer Support

Our 24/7 Bangla live chat support team may access your account information to resolve your issues. This is done solely for the purpose of assisting you.

3.4 Ensuring Responsible Gaming

By analyzing your gaming patterns, we can identify potentially problematic behavior and provide assistance when needed. This is part of our Responsible Gaming policy.

3.5 Platform Improvement and Security

We use analytical data to improve the user experience, resolve technical issues, and identify security threats.

3.6 Communication and Notifications

Your email or mobile number may be used to inform you of important account notifications, transaction confirmations, and relevant promotional offers. You can opt out of promotional communications at any time.

4 Information Sharing and Disclosure

l89z does not sell, rent, or transfer your personal information to third parties. However, we may share limited information in the specific circumstances listed below:

4.1 Service Provider Partners

We work with certain trusted technology and payment service providers to operate our platform. These providers process your information only for the purpose of delivering specific services and are not permitted to use it for any other purpose.

4.2 Legal Obligations

We may be legally required to provide necessary information in response to valid requests from government regulatory bodies or law enforcement authorities. In such cases, we will try to notify you as far as possible, unless legally restricted from doing so.

4.3 Fraud Prevention

If money laundering, fraud, or other illegal activity is suspected, we may provide relevant information to the appropriate authorities. This is for the overall safety of the user community.

5 Cookies and Tracking Technologies

l89z uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functionality, such as maintaining login sessions.
• Functionality Cookies: Remember your preferences and settings so your experience is personalized on future visits.
• Analytics Cookies: Collect statistics about platform usage, which helps us improve our services.
• Security Cookies: Used to protect your account and help identify suspicious activity.

5.2 Cookie Controls

You can control or delete cookies by changing your browser settings. Please note that disabling essential cookies may affect certain platform features and you may not be able to log in properly.

6 Data Security Measures

l89z treats the security of your personal information as its highest priority. We take the following technical and organizational measures:

• SSL/TLS Encryption: All communication between our website and your browser is secured with SSL encryption.
• Data Encryption: Stored sensitive information is protected by industry-standard encryption.
• Access Controls: Only authorized staff can access your information for specific, necessary purposes.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional security layer is used to protect your account.
• Limited Data Retention: Information is not stored beyond what is necessary.

While we strive for the highest level of protection, no method of data transmission or storage over the internet can be claimed to be 100% secure. We are committed to continuously improving the protection of your information.

7 Data Retention and Deletion

We retain your personal information only for as long as it is necessary or required to be kept due to legal obligations.

7.1 Account Information

We store your information while your account is active. Even after account closure, certain information may be retained for a specified period for legal and regulatory reasons.

7.2 Transaction Records

Financial transaction records are retained in accordance with legal requirements and anti-money laundering regulations.

7.3 Account Deletion Requests

If you wish to delete your account and associated information, please contact our support team. Some information may need to be retained due to legal obligations, but unnecessary information will be deleted as far as possible.

8 Your Rights

As a user of our platform, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Correction: You can request that any errors in your information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can request that processing of your information be limited.
• Right to Object: You can object to your information being used for certain purposes.
• Right to Portability: You can request your information in a structured, commonly used format.

To exercise these rights, please contact our customer support team. We will try to respond to your request within a reasonable timeframe.

9 Protection of Minors

The l89z platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor is using our platform or has provided their information, we will immediately close that account and delete the associated information.

10 Third-Party Services and Links

Our platform uses technology from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others). These providers may have their own privacy policies governing their own data collection practices.

Payment providers such as bKash, Nagad, and Rocket also follow their own data protection policies. These providers may collect information separately during transaction processing, which is subject to their own policies.

l89z is not responsible for the privacy practices of these third parties. We recommend that you read their privacy policies before using those services.

11 Changes to Policy

l89z may update this privacy policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page.

For significant changes, we will try to notify you by email or through a notification when you log in to the platform. Continued use of our platform after any changes will be considered acceptance of the updated policy.

We therefore recommend that you visit this page regularly to stay up to date with the latest policy.

12 Contact Us

If you have any questions, comments, or concerns about this privacy policy, please contact us. We take any request or complaint related to your privacy seriously.

• Email: [email protected]
• Live Chat: 24/7 Bangla support available directly on the platform

We generally try to respond within a reasonable timeframe after being contacted. Privacy-related requests are handled on a priority basis.